Frequently Asked Questions
What is Your Company’s After-Sales Service Strategy?
1. After-sales Telephone Service
Our company has opened a 24-hour after-sales telephone service. If you encounter any problems when using our products, you can call the after-sales hotline and we will provide you with professional technical support.
2. After-sales Service Guarantee
All products sold by our company provide after-sales service guarantee. During the product life, if any quality problems are found, we will solve them for you immediately. If you need to go to the site, for foreign projects we will send professional technicians to the door for maintenance within 5 days after applying for the visa; for domestic projects, we will send professional technicians to the door for maintenance within 3-5 working days to ensure that your interests are not affected in any way.
3. After-sales Accessories Supply
All products sold by our company provide accessories supply services. If you need to replace any accessories, we will provide you with high-quality accessories at preferential prices. And on the premise of ensuring quality, we ensure the fastest supply of accessories.
What Price Advantage Does Your Company Have?
We have the advantage of cost effectiveness. We also have decades of production experience. While we can control quality and deliver quickly, we can provide you with high-quality maintenance services for these spare parts, or provide you with spare parts at cost prices.
What Technical Advantages Does Your Company Have?
The backbone of our equipment integration services are submerged arc furnaces, electric arc furnaces and refining furnaces. Our submerged arc furnaces, electric arc furnaces, and refining furnaces are manufactured using cutting-edge technology to ensure an efficient, high-quality melting process. The advanced technologies used by Sanrui electric furnaces include tubular water-cooled furnace cover technology, tubular water-cooled furnace wall technology, copper-steel composite plate conductive cross arm technology, EBT tapping technology, large-section water-cooled cable technology, PLC control technology, high impedance technology, carbon Oxygen lance and oxygen burner and other auxiliary energy technologies, oxygen-enriched operation technology and molten iron hot charging technology, etc.
The use of these advanced devices allows metallurgical furnaces to melt a variety of materials, including steel, iron and alloys, with precise temperature control and minimal energy consumption. Optimized steelmaking furnace technology achieves the best balance between charge, process control, smelting cycle, logistics and production capacity, improves productivity and reduces production costs, and ultimately improves profitability.
We provide the most suitable metallurgical furnace solutions to meet our customers' needs. These equipment have both high productivity and high operating rate, and can flexibly use various charge materials to produce many steel types without long-term adjustments that affect the production rhythm. At the same time, the goals of increasing productivity and reducing production costs – both investment costs and operating costs – and an overall reduction in environmental impact are also achieved.
We are one of the induction furnace manufacturers with R&D capabilities. We can provide you with more customized models, more advanced functional options and more energy-saving sensing systems. Our "self-diagnosis" and "emergency backup module" can help you minimize downtime
Is Your Company a Manufacturer or Trader?
Our company is a manufacturer specializing in the production of submerged arc furnaces, electric arc furnaces, ladle refining furnaces, vacuum refining furnaces, and induction furnaces. We are committed to providing customers with one-stop solutions for the entire production line. For equipment that we do not produce, we will use Its own industrial chain advantages help customers find cost-effective products.
Sanrui is well experience in design, manufacturing, installation, commissioning of steelmaking furnace process equipment. Send us your project details inquiry and our team of engineers will design a metallurgical furnace equipment system solution from A to Z based on your needs.
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E-mail: anna@srfurnace.com
Tel: +86 159 2955 5868
WhatsApp: +86 159 2955 5868
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Room 102, Building 7A, Free Trade Xintiandi, Fengdong Avenue, Fengdong New Town, Xi'an City, Shaanxi Province